The call center industry tends to suffer from high employee turnover rates. The highly demanding work environment can result in the “burn out” of call center agents, typically after about eighteen months in the job.
The Talent Chaser software was developed as a recruitment and employee management solution that can help call centers of all sizes resolve this problem. Designed from a people-first perspective, Talent Chaser allows call center operations to focus management attention on areas that matter, hereby facilitating dramatic, proven effects* on staff attrition, productivity, and performance quality.
Benefits of the Talent Chaser HR Software for Call Centers:
- Reduce Employee Turnover Rates — Evidence-based learning enables your call center to embed retention programs that will continuously improve hiring practices and reduce employee turnover.
- Radically Reduce Your Recruitment and Training Costs — Talent Chaser increases your bench strength experience. Focus your recruitment and training towards more cost effective Best Practice Transfer programs.
- Promote Employee Engagement and Improve Performance — Talent Chaser provides employee appraisal and assessment tools specially designed to bring each operative to peak performance.
- Adaptive Framework — Focus on what matters to your business. Based on your business targets, the Talent Chaser software as a service (SaaS) adapts to your changing goals and objectives.
Improve your call center’s employee attrition! Contact us for a demonstration of the Talent Chaser HR Software — the first evidence-based recruitment, retention, and employee management software for call centers.
*Statistical Analysis of Talent Chaser Data undertaken by Dr Richard Feinberg, Professor of Consumer Science at Purdue University.